Privacy Policy for Havenstream Holdings
Havenstream Holdings is committed to protecting the privacy and security of visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site, which serves to provide information about our nursing home services and facilities, including residential nursing care, specialized dementia care programs, rehabilitation services, palliative care, respite care, social engagement activities, dietary management, and therapeutic interventions.
By accessing or using our online platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to effectively provide our services and improve your experience. The types of information we may collect include:
- Personal Information: Information you voluntarily provide when interacting with our online platform, such as when you submit an inquiry form or sign up for a newsletter. This may include your name, email address, phone number, and any other details you choose to provide related to inquiries about our services.
- Technical Information: Information collected automatically as you navigate our online platform, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how visitors use our site and improve its functionality.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
The information we collect is used for various purposes related to providing information about our nursing home services and managing our online platform, including:
- To respond to your inquiries and provide information about our services.
- To operate, maintain, and improve our online platform's functionality and user experience.
- To analyze website usage and trends to enhance the content and layout of our site.
- To ensure the security and integrity of our online platform.
- To comply with legal obligations and enforce our terms and policies.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our online platform or conducting our business, such as website hosting, data analytics, and IT support. These providers are obligated to protect your information and may only use it for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Consent: We may disclose your information with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and process from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: The right to request access to the personal data we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to Erasure: The right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: The right to request restrictions on the processing of your personal data under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Links
Our online platform may contain links to third-party websites. This Privacy Policy does not apply to the practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children's Privacy
Our online platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Havenstream Holdings
315 Upper Changi Road East,
#09-21 Bedok Point,
Singapore, East Region,
486052
Singapore